Practice Catchment Area

 

Appointments / booking a visit

Our ambulatory vets provide a comprehensive range of veterinary services to our first opinion clients across our catchment area ( see services page for a complete list of services offered).

All routine / non-urgent visits can be booked by calling the office line, between the hours of 8:30am - 5:30pm Monday to Friday. You will be answered or be asked to leave details on the answerphone including your name, contact number, location of animal and nature of complaint / reason for visit. The request will be processed and you will be contacted in due course to arrange a date and time.

Office Tel:  01452-750170

When phoning to book a visit, calling earlier in the day will increase the likelihood of a visit being arranged the same day.

 

Weekend and evening visits

We prefer to avoid weekend and evening visits as it will allow us to concentrate on supplying an emergency out of hours service. We will though under special circumstance arrange weekend or evening visits if necessary.

 

Emergency call out

We operate an emergency service on a 24 Hour 365 Day a year basis, if you have an emergency contact the Veterinary Surgeons directly, you will be answered or directed to the on-duty Veterinary Surgeons.

 

Telephone advice

Advice over the telephone is always free! If you require any advice over the phone please do not hesitate to call the office to talk to one of the Veterinary Surgeons. If no one is available you can leave a message and one of the Veterinary Surgeons will contact you when free. If the advice required is non-urgent you can also email us. If advice is sort regarding a problem that may necessitate a visit please make this clear to the office staff, or alternatively if no one is available in the office please contact the Veterinary Surgeons directly.

 

Payments

On request we will be able to give an estimate to cost of consultations or treatments etc, however, variations and complications may alter the initial quoted estimate of cost of treatment, if any changes or additional charges have arisen these will be declared to the owner of the animal.

Accounts are invoiced at the end of each calender month and payment is requested within 30 days of receiving your invoice. Payments are currently only taken by cheque. Prompt payment allows us to keep our prices at a competitive rate.

We reserve the right to charge an administration fee of 2.5% per calender month on balances remaining unpaid after 60 days from the date of invoicing.